The core of the innovative bandage is the BG POWER - an intelligent mini piston. It works like a seat belt in a car - but for your ankle. During normal movements, The BetterGuard offers your ankle full freedom of movement. The technology is only activated and stabilizes your ankle during critical movements where there is a risk of injury.

The adaptive Betterguards technology is a multi-patented adaptive mini piston, developed and produced in Germany.

The bandage is used for adaptive ankle stabilization and targeted movement limitation of the ankle during very rapid inversion and/or supination movements.

The bandage is particularly suitable for people who are at increased risk of ankle injuries during sports activities, in everyday life or at work. The bandage can also be used in rehabilitation after an ankle injury. In the case of specific indications, it makes sense to consult a doctor.

The BetterGuard is suitable for use in various sports. They come in five different sizes, for both the right and left side.

The bandage is currently not listed in the list of medical aids and is therefore only available over the counter.

Scientific publications show no negative influence on the knee joint in the sagittal plane. Further data collection, which has not yet been published, confirms this for the knee and hip joint.

The BetterGuard is made of different polyester and TPU materials. In addition, small metal parts are installed. The bandage consists of 62% polyamide and 38% elastane.

To find the right size for you, please refer to our size chart .

If you are between two sizes according to the size chart, you should use your ankle circumference as a guide.
If you have a slim foot, you tend towards the smaller size. If you have a bulky foot with a high instep, we recommend the larger size.

Please refer to the enclosed donning instructions to put on the bandage correctly.

The BetterGuard can be used in low-cut shoes.

The BetterGuard is not expected to damage the shoes, but cannot be ruled out due to abrasion.

No, please always wear the bandage with socks. This should be at least as high as the bandage.

Please always wear The BetterGuard over your socks.

A left and a right variant are available. Please make sure that you are wearing the appropriate bandage on the correct side.

The bandage is intended for repeated use. If the product is used as intended, the mini piston has a minimum service life of two million cycles, which corresponds to 4 million steps. The duration of use of the bandage depends on the extent of use.

The product is not in direct contact with your skin. Therefore, allergies should not be a factor in using the bandage.

Please contact our customer support at support@betterguards.com with your concerns

The product MUST NOT be used in the presence of any of the following:
› Anatomical conditions that prevent correct application of the bandage
› Lymphatic drainage disorders
› Arterial circulatory disorders
› Post-thrombotic states
› Skin diseases or skin irritations
› Acute injuries or open wounds in the ankle and/or foot area
› Severe sensory disturbances in the lower extremities
› Polyneuropathy (e.g. diabetes mellitus)
› Post-traumatic or postoperative acute care (e.g. swelling, hematoma, fresh scars)

For use, we recommend not exceeding a maximum outside temperature of 40° C and not falling below an outside temperature of -10° C. When storing, please make sure that the bandage is dry, frost-proof and protected from direct sunlight.

The BetterGuard is designed in Germany and manufactured within the EU. The built-in mini piston is produced at our location in Germany.

You can wash The BetterGuard by hand at max. 30°C. Please close the Velcro fasteners first to protect the product.

The BetterGuard molds to your foot like a second skin. As a result, getting in can be a little tight at the beginning, but that soon clears up. If you have any questions, please contact our Customer Support.

That depends on the chosen payment method.

A few minutes after receiving your order, we will send you a confirmation email with your order number. If you don't find the email in your inbox, please check your spam folder. If you use Gmail, please check your advertising folder. Please note that it may take some time for us to receive your order and send the confirmation email.
If there is a typographical error in the e-mail address provided, we are unfortunately unable to send a confirmation e-mail. But don't worry, your order will still be processed normally.

To find out about the status of your order, please contact customer support

Tel. No.: +49(30) 4220669-100
or
Email: support@betterguards.com

The following payment options are available to you for payment:

Yes, the order and delivery address can differ.

In such a case, please contact our support team.

Tel. No.: +49(30) 4220669-100
or
Email: support@betterguards.com

Yes, with order processing in our house you will receive an invoice by e-mail.

1. Subsequent to your order via the order receipt
2. Your invoice with the order processing
3. [from the logistics provider that your package is on the way incl. tracking number]

You will receive an email from us after the order process.

Yes, VAT is shown on the invoice.

Usually 2-4 days.

Shipping is free for you within Germany.

Delivery is via DHL.

As soon as the package has been shipped, the delivery status can be viewed via the tracking number of the shipping service provider.

Usually after the parcel has been accepted by the logistics service provider.

We always try to deliver your order within 1-2 working days. However, unexpected factors can sometimes cause delays.

Your order may be delayed for the following reasons:
› Your order was shipped during our promotional period.
› You have ordered more than one item. In exceptional cases, your order may arrive in different packages and at different times.
› Your order was placed on a federal or regional holiday. All products are shipped from our warehouse in Germany.
› There were other causes beyond our control.

You are welcome to contact our support team.

There are various reasons why we cannot ship your order.

Some possible cases are:
› The item(s) you ordered are currently not in stock.
› You live in a particularly remote area that we cannot deliver to.
› You have entered a PO box as the delivery address. Unfortunately, it is not always possible for us to deliver to PO Boxes.
› There was a payment problem with the order.

You are welcome to contact our support team.

If your package does not arrive within the standard delivery time, you can contact our support team.

If a product from our online shop has a defect and you want to return it, please use the official return process. Our quality management will then take care of the problem.

If, when inspecting the product, we determine production-related damage or a deviation from the usual standard, you will receive a new item as a replacement or the purchase price will of course be refunded.

We cannot be held responsible for damage caused by reasons other than those stated, such as damage resulting from negligence, misuse or wear and tear.

Please note that the lifetime of a product depends on individual use, wearing habits and wearing conditions. Products that break down through normal wear and tear or have exceeded their usual lifespan cannot be replaced.

Returned items must be in the following condition:
› The item(s) must not show any signs of use that go beyond normal inspection.
› The item(s) must be returned in its original packaging (and suitable for shipping).
› We can only take back the item(s) with the original label.

In the returns portal you have the option of returning your product(s) to us. To do this, you need your order number and the e-mail address that was specified when you placed the order. In the next step you can edit the corresponding product from your order.

Please select the reason you want to return the product and specify the refund method. You can use the comment field to send us further information.

Once all the necessary data has been stored, you can download or print out the return label and the return request.

Only ship the product in suitable shipping packaging. Place the return request document in the packaging and stick the printed return label on the outside of the packaging so that it is clearly visible.

You can drop off the package in any DHL store free of charge. After we have received the package and processed the process, you will receive information from our support team.

Important: We can only process returns with an enclosed return request document. For a smooth processing process, we recommend a detailed explanation in the comments field.

After you have given the package to the parcel service for return shipment, it usually takes 2-7 working days until it arrives at our warehouse.

After arrival at our warehouse, processing usually takes place within 24 hours. During busy periods, processing can take longer than 24 hours.

We will refund costs using the payment method you used when ordering within fourteen (14) days after receipt of the returned goods.

If you have received a product in the wrong size, you can send it back and place a new order in our online shop (see return conditions).

If you need a different size after trying it on, you can send it back via the returns portal and place a new order in our online shop (see return conditions).